At Rivrun, we are committed to providing our valued customers with a transparent and fair exchange policy. Our Extended Limited Lifetime Exchange Policy is designed to offer flexibility and value for your Gold Jewelry purchases. Please review the terms and conditions below:
- Value Assessment:
- The current value of the jewelry product will be determined based on its specifications and the prevailing price listed on your invoice.
- Discounts and Free Gifts:
- If you received a discount or a free gift during your purchase, we will deduct the original discount amount or the value of the free gift, whichever is applicable.
- Alternatively, you have the option to get return the free gift.
- Melting and Recovery Costs:
- For products used up to 5 days, a 25% deduction (minimum Tk. 1,000) will be applied towards melting and recovery costs on a per-product basis.
Note: Our Melting and Recovery costs is higher cause we don’t sell used item. We will rebuild by melting the jewelry. And if you asked for a custom gold jewelry and within 5 days you claim to rebuild for changing the stone size then we will discuss about the deduction. (minimum Tk. 1,000)
- For products used up to 5 days, a 25% deduction (minimum Tk. 1,000) will be applied towards melting and recovery costs on a per-product basis.
- Exchange Duration:
- Exchanges are permissible within the first 3 years of product usage. After 3 years, no exchange requests will be granted.
- Voucher Issuance:
- Upon completion of the exchange process, customers will be issued a voucher equivalent to the deducted value.
- The voucher is valid for 12 months and can be used to purchase any Gold item from Rivrun.
- Please note that the voucher cannot be encashed.
- Geographical Limitation:
- The Extended Lifetime Exchange Policy is currently applicable only for orders within Bangladesh.
We strive to make your jewelry shopping experience enjoyable and convenient. Our Extended Lifetime Exchange Policy ensures that you can make informed decisions and find the perfect pieces that resonate with you. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.